{"id":64,"date":"2023-10-03T07:41:41","date_gmt":"2023-10-03T07:41:41","guid":{"rendered":"https:\/\/casulo.com.pt\/?page_id=64"},"modified":"2025-02-23T21:40:31","modified_gmt":"2025-02-23T20:40:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/casulo.pt\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"64\" class=\"elementor elementor-64\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2c4203 e-con-full e-flex e-con e-parent\" data-id=\"b2c4203\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bfa7f3 elementor-widget elementor-widget-FAQ\" data-id=\"4bfa7f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"FAQ.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <!-- Question Warp Start -->\r\n        <div class=\"question-warp ptb-125\">\r\n            <div class=\"container\">\r\n                <div class=\"section-title\">\r\n                    <h2>\r\n                        Find quick answers to your questions about Casulo.                     <\/h2>\r\n                <\/div>\r\n                <div class=\"inner-question-warp\">\r\n                    <div class=\"accordion\" id=\"accordionExample\">\r\n                                                    <div class=\"accordion-item\">\r\n                                <button class=\"accordion-button\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse1\" aria-expanded=\"false\" aria-controls=\"collapse1\">\r\n                                    Is there a time limit for entering the residence?                                <\/button>\r\n                                <div id=\"collapse1\" class=\"accordion-collapse collapse show\" data-bs-parent=\"#faqAccordion\">\r\n                                    <div class=\"accordion-body\">\r\n                                        <p>Any resident can come and go at any time they wish.\nThe apartment keys must always be handed in at the residence reception upon departure and collected upon arrival.\nWe provide a 24-hour reception service.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"accordion-item\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse2\" aria-expanded=\"false\" aria-controls=\"collapse2\">\r\n                                    Can they enter my apartment while I'm away?                                <\/button>\r\n                                <div id=\"collapse2\" class=\"accordion-collapse collapse\" data-bs-parent=\"#faqAccordion\">\r\n                                    <div class=\"accordion-body\">\r\n                                        <p>If necessary, the residence's staff are allowed to enter the apartments during the period in which the resident is absent.\nThese situations usually occur in cases of breakdowns or for reasons of force majeure.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"accordion-item\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse3\" aria-expanded=\"false\" aria-controls=\"collapse3\">\r\n                                    In a double regime, how is the apartment shared?                                <\/button>\r\n                                <div id=\"collapse3\" class=\"accordion-collapse collapse\" data-bs-parent=\"#faqAccordion\">\r\n                                    <div class=\"accordion-body\">\r\n                                        <p>Residents who opt for the double occupancy regime and do not have a roommate to share the apartment with will have to do so with another resident who is in the same situation. If there is no roommate to share the apartment with at the time of arrival, the resident will be temporarily alone in the apartment. During this period, the resident will only have to pay for the double occupancy regime.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"accordion-item\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse4\" aria-expanded=\"false\" aria-controls=\"collapse4\">\r\n                                    How do I proceed to make a reservation?                                <\/button>\r\n                                <div id=\"collapse4\" class=\"accordion-collapse collapse\" data-bs-parent=\"#faqAccordion\">\r\n                                    <div class=\"accordion-body\">\r\n                                        <p>You can make your reservation by filling out the online pre-registration form on our website at www.casulo.pt or on our Facebook page at www.facebook.com\/casulo.leiria.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"accordion-item\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse5\" aria-expanded=\"false\" aria-controls=\"collapse5\">\r\n                                    How do I make the payment?                                <\/button>\r\n                                <div id=\"collapse5\" class=\"accordion-collapse collapse\" data-bs-parent=\"#faqAccordion\">\r\n                                    <div class=\"accordion-body\">\r\n                                        <p>O pagamento ter\u00e1 de ser efectuado at\u00e9 ao dia 10 de cada m\u00eas, caso ultrapasse esta data \u00e9 aplicada uma coima de 10% sobre o total em d\u00edvida. A partir do dia 15, a coima passa a ser de 50%.\nO pagamento \u00e9 feito atrav\u00e9s de transfer\u00eancia banc\u00e1ria ou dep\u00f3sito em balc\u00e3o.\nAt\u00e9 ao t\u00e9rmino da data de pagamento os residentes t\u00eam de apresentar na recep\u00e7\u00e3o o comprovativo do pagamento.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"accordion-item\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse6\" aria-expanded=\"false\" aria-controls=\"collapse6\">\r\n                                    Can I have visitors in the apartment?                                <\/button>\r\n                                <div id=\"collapse6\" class=\"accordion-collapse collapse\" data-bs-parent=\"#faqAccordion\">\r\n                                    <div class=\"accordion-body\">\r\n                                        <p>Yes, any resident can receive visitors in the apartment until midnight. Upon arrival, visitors must identify themselves at reception and will be given a visitor card, which must be returned upon departure.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"accordion-item\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse7\" aria-expanded=\"false\" aria-controls=\"collapse7\">\r\n                                    Can visitors stay overnight in the apartments?                                <\/button>\r\n                                <div id=\"collapse7\" class=\"accordion-collapse collapse\" data-bs-parent=\"#faqAccordion\">\r\n                                    <div class=\"accordion-body\">\r\n                                        <p>Individual residents may receive overnight visitors in their apartment, with accommodation for one visitor only. There is no charge for up to two nights per week. For stays lasting more than two days per week, the current price list applies. Bed linen and towels are provided for an additional fee.\n\nIn cases of double occupancy, overnight stays are not possible.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"accordion-item\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse8\" aria-expanded=\"false\" aria-controls=\"collapse8\">\r\n                                    How do I change bed linen and towels weekly?                                <\/button>\r\n                                <div id=\"collapse8\" class=\"accordion-collapse collapse\" data-bs-parent=\"#faqAccordion\">\r\n                                    <div class=\"accordion-body\">\r\n                                        <p>Bed linen (sheets and pillowcases) and towels (face and bath towels) are changed every Monday between 9:00 a.m. and 5:00 p.m.\nResidents must return their used linen to the laundry and a new set will be provided.\nIf residents arrive at the residence after 5:00 p.m., they may collect their set from reception, provided that they have already returned the used set beforehand.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"accordion-item\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse9\" aria-expanded=\"false\" aria-controls=\"collapse9\">\r\n                                    Do you serve breakfast?                                <\/button>\r\n                                <div id=\"collapse9\" class=\"accordion-collapse collapse\" data-bs-parent=\"#faqAccordion\">\r\n                                    <div class=\"accordion-body\">\r\n                                        <p>It is possible to have breakfast and other light meals in the Lounge. This is an extra service and is not included in the monthly fee.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"accordion-item\">\r\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse10\" aria-expanded=\"false\" aria-controls=\"collapse10\">\r\n                                    Are animals allowed in the apartments?                                <\/button>\r\n                                <div id=\"collapse10\" class=\"accordion-collapse collapse\" data-bs-parent=\"#faqAccordion\">\r\n                                    <div class=\"accordion-body\">\r\n                                        <p>No. Any type of animal is prohibited in the apartments.<\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <!-- Question Warp End -->\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Encontre respostas r\u00e1pidas para suas d\u00favidas sobre o Casulo. Existe limite de hor\u00e1rio para entrada na resid\u00eancia? Qualquer residente pode entrar e sair \u00e0 hora desejada. As chaves dos apartamentos t\u00eam sempre de ser entregues na recep\u00e7\u00e3o da resid\u00eancia no momento da sa\u00edda e recolhidas \u00e0 chegada. Asseguramos servi\u00e7o de recep\u00e7\u00e3o 24 horas. Podem entrar <\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/casulo.pt\/en\/wp-json\/wp\/v2\/pages\/64","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casulo.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casulo.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/casulo.pt\/en\/wp-json\/wp\/v2\/comments?post=64"}],"version-history":[{"count":18,"href":"https:\/\/casulo.pt\/en\/wp-json\/wp\/v2\/pages\/64\/revisions"}],"predecessor-version":[{"id":2374,"href":"https:\/\/casulo.pt\/en\/wp-json\/wp\/v2\/pages\/64\/revisions\/2374"}],"wp:attachment":[{"href":"https:\/\/casulo.pt\/en\/wp-json\/wp\/v2\/media?parent=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}