FAQs

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Find quick answers to your questions about Casulo.

Any resident can come and go at any time they wish. The apartment keys must always be handed in at the residence reception upon departure and collected upon arrival. We provide a 24-hour reception service.

If necessary, the residence's staff are allowed to enter the apartments during the period in which the resident is absent. These situations usually occur in cases of breakdowns or for reasons of force majeure.

Residents who opt for the double occupancy regime and do not have a roommate to share the apartment with will have to do so with another resident who is in the same situation. If there is no roommate to share the apartment with at the time of arrival, the resident will be temporarily alone in the apartment. During this period, the resident will only have to pay for the double occupancy regime.

You can make your reservation by filling out the online pre-registration form on our website at www.casulo.pt or on our Facebook page at www.facebook.com/casulo.leiria.

O pagamento terá de ser efectuado até ao dia 10 de cada mês, caso ultrapasse esta data é aplicada uma coima de 10% sobre o total em dívida. A partir do dia 15, a coima passa a ser de 50%. O pagamento é feito através de transferência bancária ou depósito em balcão. Até ao término da data de pagamento os residentes têm de apresentar na recepção o comprovativo do pagamento.

Yes, any resident can receive visitors in the apartment until midnight. Upon arrival, visitors must identify themselves at reception and will be given a visitor card, which must be returned upon departure.

Individual residents may receive overnight visitors in their apartment, with accommodation for one visitor only. There is no charge for up to two nights per week. For stays lasting more than two days per week, the current price list applies. Bed linen and towels are provided for an additional fee. In cases of double occupancy, overnight stays are not possible.

Bed linen (sheets and pillowcases) and towels (face and bath towels) are changed every Monday between 9:00 a.m. and 5:00 p.m. Residents must return their used linen to the laundry and a new set will be provided. If residents arrive at the residence after 5:00 p.m., they may collect their set from reception, provided that they have already returned the used set beforehand.

It is possible to have breakfast and other light meals in the Lounge. This is an extra service and is not included in the monthly fee.

No. Any type of animal is prohibited in the apartments.

© CASULO 2025 | Complaints Book | geral@casulo.pt |  244 882 330* (*National landline call)

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